ONLINE ORDER RETURNS AND EXCHANGES

Returns and exchanges are accepted on standard sizes only

Items that have been customised in any way are non-refundable

The shipping fee and any taxes and duties paid are non-refundable

Exchanges may require a reshipping fee

CONDITIONS OF RETURN

Notify us within 3 days of delivery

Ship items back within 7 days of delivery

Buyers are responsible for return shipping costs

Tracking must be provided for all return shipments

Items must be returned using a tracked service

If the item is not returned in its original condition, the buyer is responsible for any loss in value

Return Address :

Returns – Gown and Altar Studio

1st Floor

Unit 1 / 23 Tukorako Drive

Mount Maunganui

New Zealand 3116

Ph +642041219004

REFUNDS

Once your return is received and inspected, we will send an email to notify you we have received your item. We will also notify you if your refund request has been approved or rejected. If your return is approved. then your refund will be processed, and credit will be applied to your original payment method.